Nobody expects something big to become so significant and widespread when something big is coming. The same thing happened to the world’s number one CRM Platform. When Salesforce was introduced as a SaaS (Software as a Service), nobody knew how it would turn out. 

Nowadays, Salesforce launches many releases and introduces a wide variety of tech products each year. We are all aware of the benefits of CRM and how this technology is advantageous for businesses. Along with this, many companies adopted this technology and started doing offshore outsourcing development

Therefore, we would like to focus our attention on how this process is represented in Ukraine and the point of going offshore.  

Why do companies choose to outsource work?

Overflow of projects and the immense desire to retain a client are crucial aspects of external staff search. But, you may ask, why go external? The answer is clear. You want to keep your clients but don’t want to hire additional full-time employees in your home country since it would cause further expenses and obligations in the first place. 

Projects have a feature to become completed while a full-time employee will remain and payroll will have to be continued. This leads to an obvious conclusion. Finding additional services on demand is always better than hiring permanent staff.

As a management consultant Peter Drucker once said, “Do what you do best and outsource the rest.”


Collaborating with teams and partners offshore gives an indisputable advantage of only focusing on growth and primary activities and distributing time-consuming tasks. Moreover, time-saving comes along with huge expenses reduction

Considering projects, some companies may have such overwhelming experience in implementing the most challenging tasks and even can be very helpful if your company is stuck on a project and doesn’t want to show its weakness to the client. 

Specifically, at Synebo, we specialize in highly complex project implementation, making us reliable contractors. Just look at our portfolio.  

Offshore development in Ukraine

Those who have been using offshore development for a long time probably know the most popular countries in that kind of service. None can deny the fact that Ukraine is taking leading positions nowadays

The main significative is a time zone close to European countries. Speaking about the Western time zone, this is no longer a problem since many companies in Ukraine do night shifts, and the time zone issue is smoothed out.  

Although an overflow of projects might be a problem and a lack of expertise, many good companies are forced to use outsourcing. However, knowledge and best practice are required to manage and do Salesforce development properly. 

Here in Ukraine, you may gain access to Salesforce-certified professionals, and your project will no longer be the worst headache in your life.  

When and what to outsource?

If companies do not hold expertise in something or lack a budget for different activities on their business roadmap, they have to go outsourcing. This includes any Salesforce development, administration, and support. 

Additionally, if your business requires existing product integration, offshore outsourcing companies can help you to build an integration package for your current cloud or on-premise product and also list it on AppExchange

Likewise, if you need a Salesforce ISV development, you may want to build a complete product solution available on AppExchange built atop or Heroku. Of course, you can always look for an external team for this purpose. 

Such aspects as certification and security review are essential. If you feel like you need assistance in architectural and code review so that your product can pass Salesforce security review and obtain ISV certifications, you’d better find professionals.

Final words

If you want to pick the right provider, learn outsourcing companies’ profiles thoroughly and search for references on different external resources like Clutch. You definitely will find verified information there. 

Moreover, it is always good to check an outsourcing company in question on different social networks. If this firm is represented there and is not ashamed to show its life and corporate culture, it means something and seems to be more credible.

That’s all from our side. We know you’ll find the best solution for your company. Good luck!

Editor’s Note: This post was updated for accuracy and comprehensiveness in December 2021.