Salesforce Service Cloud
Is For
Services companies
Businesses that look to enhance communication, telephony, and service efficiency with Salesforce Service Cloud implementation for higher customer satisfaction.
Product companies
Businesses that need a solution that enables self-service for customers. Service Cloud provides a platform where customers can track orders, access account information, etc.
Other companies
Businesses that seek to optimize their support processes with Salesforce Service Cloud services for efficient workflows across all touchpoints.
Salesforce Service Cloud
Services We Provide
Our Salesforce experts specialize in Salesforce Service Cloud implementation, offering customer service automation solutions. From strategy to execution, we deliver comprehensive Salesforce assistance to optimize support processes and enhance customer satisfaction.
Case Management
Synebo’s case management solutions simplify tracking and resolving customer inquiries by streamlining workflows. By centralizing all customer interactions in Salesforce Service Cloud, we help businesses enhance operational efficiency and provide faster, more personalized support, ensuring higher customer satisfaction and loyalty.
Omni-Channel Support
Synebo as a Salesforce Service Cloud service provider, integrates Salesforce Service Cloud’s Omni-Channel features to unify customer support across email, chat, social media, and phone. This ensures seamless communication and real-time prioritization, improving customer experience and empowering agents with the tools to deliver consistent and efficient support.
AI-Powered Automation
Synebo automates repetitive tasks like ticket routing and prioritization by leveraging Salesforce Service Cloud's AI-powered tools. This reduces manual errors, accelerates resolution times, and boosts agent productivity, allowing teams to focus on high-value interactions while ensuring faster and more accurate support delivery.
Self-Service Portals
Synebo designs intuitive self-service portals on Salesforce Service Cloud, empowering customers to resolve their issues independently. These portals not only reduce support costs but also enhance customer satisfaction by providing 24/7 access to solutions, resources, and personalized assistance.
Knowledge Management
Synebo, Salesforce Service Cloud service provider, builds robust knowledge management systems in Salesforce Service Cloud, giving agents and customers easy access to valuable information. Knowledge management minimizes the need for repetitive inquiries, reduces resolution times, and improves service quality, ensuring smoother and more efficient operations.
Service Analytics and Reporting
With Synebo’s custom dashboards and reporting solutions on Salesforce Service Cloud, businesses gain actionable insights into service metrics such as resolution times and customer satisfaction. We tailor analytics tools to align with business objectives, driving data-driven decisions and continuous service improvements.
FSL (Field Service Lightning)
Synebo’s Field Service Lightning (FSL) solutions optimize field service operations by automating scheduling, dispatching, and resource allocation. By supplying field agents with real-time data and intelligent routing, your business can ensure timely and efficient service delivery. This enhances customer satisfaction and operational efficiency.
Tools We Use for Salesforce Service Cloud Development
Industries Benefiting
from Salesforce Service Cloud
XaaS
Service Companies
eCommerce
Public Sector
Telecommunications Companies
Healthcare
Providers
Synebo team: Certified to Succeed
Our team has hundreds of proven in-house expertises
255
Salesforce Specialist
11%
Certified Associate - 9
Pardot Specialist - 2
CPQ Specialist - 1
Tableau CRM - 1
Certified Business Analyst - 1
AI Associate - 11
AI Specialist - 1
Agentforce Specialist - 1
Salesforce Sales Representative - 1
Salesforce Consultant
7.8%
Community Cloud Consultant - 5
Sales Cloud Consultant - 5
Service Cloud Consultant - 4
OmniStudio Consultant - 1
Field Service Consultant - 1
Tableau CRM & Einstein Discovery Consultant - 1
Marketing Cloud Consultant - 2
Data Cloud Consultant - 1
Salesforce Administrator
17.6%
Certified Administrator - 37
Advanced Administrator - 7
Marketing Cloud Administrator - 1
Salesforce App Builder
11%
Platform App Builder - 28
Salesforce Developer
43.5%
Platform Developer I - 59
Platform Developer II - 37
Javascript Developer I - 15
Salesforce Architect
9%
Sharing and Visibillity Architect - 8
Data Architect - 6
Application Architect - 1
Integration Architect - 2
Development Lifecycle and Deployment Architect - 2
System Architect - 1
Identity and Access Management Architect - 1
Certified Application Architect - 2
Client Success Stories
Clutch Verified
Synebo’s work has resulted in a successful launch and increased customer usage over time. The team’s managers are kind, responsive, and flexible. Synebo seeks to improve constantly, which creates trust and confidence.
Yaron Gaatone,
Education Team Lead, Optibus
Salesforce Consulting, Integration & Development
Clutch Verified
Synebo delivered all needed functionalities on time. Their work was high-caliber, and the third-party client was pleased with their support. The engagement was a very smooth one.
Daniel Ban,
Director of Operations, CassaCloud
Field Services Lightning (FSL) implementation
Appexchange Verified
It was a true pleasure working with Synebo team for 3.5 years. The value this company gave us is priceless. Amazing People! Amazing Company!
Isahar Profis,
Salesforce Delivery Manager, Lumos Global
Service Cloud
Clutch Verified
Synebo met all deadlines and QA tested at a high level. They have over-delivered in whatever they promised. The product is used daily. The project management was effective.
Reuven Kogan,
CEO, Pharmbills LLC
Custom Salesforce Development & Consulting
Clutch Verified
Synebo is pleasant to work with. They keep the project on track and offer support outside of normal business hours. The team presents biweekly product demonstrations. Daily virtual meetings facilitate communication.
Roni Moses,
Product Manager, Medisafe
Architectural Design & Salesforce Development
Clutch Verified
The team at Synebo had excellent employees with a strong technical background and a positive attitude. They were excited, communicative, helpful, and quick to respond.
Omer Paz,
Director Of Business Applications, SimilarWeb
Custom Salesforce Development
Clutch Verified
Synebo has delivered great work, securing an ongoing collaboration. They managed the project exceptionally well, and they always deliver upon their promises, no matter how complex the project.
Eran Ben Horin,
CFO, Madlan
Clutch Verified
The Synebo team is dedicated to our goals. Highlights are Synebo’s technical expertise, professionalism, dedication, and the proven ability to work on dynamic projects. They’ve consistently delivered on expectations.
Gadi Bondarenko,
Owner, T-Bridge
Clutch Verified
The Synebo team’s implementation was successful. They set up Salesforce and Flow builder to help the client unlock more tools that they can use for their processes. The workflow and communication were clear and effective.
Sergiy Lemeshko,
Salesforce Consultant, Salesforce Consulting Company
Clutch Verified
Synebo delivered a high-quality solution. Their team had great technological alignment and focus.
Jochen Werner,
Founder, IT Consultancy
Clutch Verified
Synebo delivered an app that passed the AppExchange Security Review. They also released the app’s managed package, which the client would list on AppExchange. The team completed the project on time and within budget.
,
CTO, Software Development Firm
Clutch Verified
Synebo completed a fully functional SF solution and delivered it on time. They led effective project management to keep the client informed. Synebo’s talented team communicated effectively through in-person and virtual meetings.
,
Executive, TEC Software Solutions
Clutch Verified
Synebo’s work has resulted in a successful launch and increased customer usage over time. The team’s managers are kind, responsive, and flexible. Synebo seeks to improve constantly, which creates trust and confidence.
Yaron Gaatone,
Education Team Lead, Optibus
Salesforce Consulting, Integration & Development
Clutch Verified
Synebo delivered all needed functionalities on time. Their work was high-caliber, and the third-party client was pleased with their support. The engagement was a very smooth one.
Daniel Ban,
Director of Operations, CassaCloud
Field Services Lightning (FSL) implementation
Appexchange Verified
It was a true pleasure working with Synebo team for 3.5 years. The value this company gave us is priceless. Amazing People! Amazing Company!
Isahar Profis,
Salesforce Delivery Manager, Lumos Global
Service Cloud
Clutch Verified
Synebo met all deadlines and QA tested at a high level. They have over-delivered in whatever they promised. The product is used daily. The project management was effective.
Reuven Kogan,
CEO, Pharmbills LLC
Custom Salesforce Development & Consulting
Clutch Verified
Synebo is pleasant to work with. They keep the project on track and offer support outside of normal business hours. The team presents biweekly product demonstrations. Daily virtual meetings facilitate communication.
Roni Moses,
Product Manager, Medisafe
Architectural Design & Salesforce Development
Clutch Verified
The team at Synebo had excellent employees with a strong technical background and a positive attitude. They were excited, communicative, helpful, and quick to respond.
Omer Paz,
Director Of Business Applications, SimilarWeb
Custom Salesforce Development
Clutch Verified
Synebo has delivered great work, securing an ongoing collaboration. They managed the project exceptionally well, and they always deliver upon their promises, no matter how complex the project.
Eran Ben Horin,
CFO, Madlan
Clutch Verified
The Synebo team is dedicated to our goals. Highlights are Synebo’s technical expertise, professionalism, dedication, and the proven ability to work on dynamic projects. They’ve consistently delivered on expectations.
Gadi Bondarenko,
Owner, T-Bridge
Clutch Verified
The Synebo team’s implementation was successful. They set up Salesforce and Flow builder to help the client unlock more tools that they can use for their processes. The workflow and communication were clear and effective.
Sergiy Lemeshko,
Salesforce Consultant, Salesforce Consulting Company
Clutch Verified
Synebo delivered a high-quality solution. Their team had great technological alignment and focus.
Jochen Werner,
Founder, IT Consultancy
Clutch Verified
Synebo delivered an app that passed the AppExchange Security Review. They also released the app’s managed package, which the client would list on AppExchange. The team completed the project on time and within budget.
,
CTO, Software Development Firm
Clutch Verified
Synebo completed a fully functional SF solution and delivered it on time. They led effective project management to keep the client informed. Synebo’s talented team communicated effectively through in-person and virtual meetings.
,
Executive, TEC Software Solutions
Enhance your customer service experience with Salesforce Service Cloud
Contact Synebo, a trusted Salesforce Partner, for expert consulting and seamless implementation support.
9+
Years of Experience
255+
Certifications
1000+
Projects
Podcast by Synebo
12 Mar 2025
Pro Salesforce, Season 2, Episode 9: When Should Businesses Consider Experience Cloud?
19 Feb 2025
Pro Salesforce, Season 2, Episode 8: Solution Models in Salesforce Projects
12 Feb 2025
Pro Salesforce, Season 2, Episode 7: Security in Salesforce: Bridging Leadership and Technical Teams
21 Jan 2025
Pro Salesforce, Season 2, Episode 6: Salesforce Scratch Orgs for Development Teams
07 Jan 2025
Pro Salesforce, Season 2, Episode 5: SF Implementation for Large Сompanies. Process Over Technology
17 Dec 2024
Pro Salesforce, Season 2, Episode 4: Salesforce Implementation for Small and Medium-Sized Businesses (SMBs)
03 Dec 2024
Pro Salesforce, Season 2, Episode 3: How to Customize the Default Knowledge Base in Experience Cloud
19 Nov 2024
Pro Salesforce, Season 2, Episode 2: The Role of Account Manager in Service Business
FAQ
1. What is Salesforce Service Cloud, and how can it benefit my service team?
Salesforce Service Cloud is a powerful platform for customer service management. It helps streamline workflows, automate repetitive tasks, and centralize customer interactions. These features enable service teams to provide faster, more personalized support, improving customer satisfaction and operational efficiency.
2. How long does it take to implement Salesforce Service Cloud?
The implementation timeline for Salesforce Service Cloud depends on the complexity of your requirements. Basic setups may take a few weeks, while more advanced customizations and integrations can take a few months. Synebo ensures efficient Salesforce Service Cloud implementation tailored to your business needs.
3. How does Synebo customize Salesforce Service Cloud for our specific business needs?
Synebo customizes Salesforce Service Cloud to meet your business needs by optimizing support processes, integrating tools for omnichannel service, and automating workflows. Leveraging features like Case Management and Knowledge Base, we help you deliver faster, more personalized customer support while aligning solutions with your goals.
4. What kind of post-implementation support does Synebo offer?
Synebo provides comprehensive post-implementation support, including user training, driving user adoption, and ongoing enhancements for Salesforce Service Cloud. We ensure your team is equipped to maximize the platform’s potential and continuously improve service processes to meet evolving business needs.
What happens next?
Our representative gets in touch with you within 24 hours
We delve into your business needs and our expert team drafts the optimal solution for your project
You receive a proposal with estimated effort, project timeline and recommended team structure
