Synebo’s client is a healthcare technology company that specializes in patient engagement solutions across various stages of the healthcare journey. It’s deeply embedded in the healthcare sector, providing pivotal solutions that enhance patient-provider interactions, drive better health outcomes, and improve overall experiences in the healthcare journey. The company does this through a blend of technology, content creation, and strategic partnerships, ensuring a comprehensive and effective approach to patient engagement.
The main challenge was to integrate multiple platforms into their existing infrastructure.
The client needed to manage and streamline interactions between different platforms, each with its unique functionalities and requirements.
The client aimed to automate workflows, which was crucial to ensuring that the interactions between the platforms were efficient and error-free.
The client wanted to enhance the health experiences of users by ensuring that their care journey was personalized and user-friendly.
The project required the development of custom components for several communities, which would also need to integrate with Amazon and other external service providers.
Managing and securely handling integration files with Amazon S3 Service was crucial to ensure that data was not only secure but also easily accessible and manageable.
The client aimed to improve the overall customer experience by ensuring that the system was cohesive and that processes were streamlined for both healthcare providers and patients.
Basically, the client sought to develop custom components that would facilitate a seamless integration between several platforms: Amazon Services, FedEx, and Salesforce. The integration was envisioned to enable workflow automation and enhance personalized health experiences for users throughout their care journey.
Here’s the list of our objectives to address the customer’s challenges:
1. Integration files management:
Efficiently managed integration files with Amazon S3 Service, ensuring secure and accessible data storage and retrieval.
2. Custom Component Development:
Developed custom components for several communities, ensuring that they not only meet the unique needs of each community but also facilitate integration with Amazon and other external service providers.
3. Seamless Integration:
Ensured that the integration between Amazon Services, FedEx, and Salesforce is seamless, facilitating smooth data flow and interactions between the platforms.
4. Workflow Automation and Personalization:
Implemented workflow automation to streamline processes and enhance personalized health experiences for users throughout their care journey.
In summary, our solution was centered around a custom development of needed components, efficient and seamless integration, and workflow automation.