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What is Salesforce Product Development Outsourcer (PDO)?

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Salesforce has been the #1 CRM globally for the past 9 years consequently. Its ecosystem is about $73 billion. 83% of Fortune 500 firms and 150,000 other companies utilize Salesforce.

The number of the platform’s products rises, paving the way for their services in the marketplace. It is achieved by professional Salesforce consultants known as the Product Development Outsourcers (PDOs).

In this article, you’ll delve into the concept of Salesforce PDOs, what PDOs can offer, the types of Salesforce PDOs, and how to find suitable PDOs via the AppExchange platform.

What’s a Salesforce PDO?

PDOs (Product Development Outsourcers) are a set of consulting vendors and partners with the technical know-how to create commercial apps and other essential services, such as funding, training, marketing, or even app selling.

The specialized partners could aid architects in designing commercial apps, tackling certain areas, such as integration of third-party or augmenting the development team.

synebo-PDO

Practically speaking, Salesforce PDOs have to handle every technical concern in developing the Salesforce app, third-party integrations, technical configuration/implementation, or component development.

Although the firms are concentrated on the technical Salesforce aspect, they could work equally as a group extension for another Salesforce partner who might lack enough Salesforce development abilities.

Looking for a trusted Salesforce PDO to partner with? Drop Synebo a line and let’s discuss opportunities for your business. 

What Can Salesforce PDO Help You With?

Illustration-for-the-artcle-scaled

Salesforce PDOs can help ensure that Salesforce solutions are aligned with business goals, integrated seamlessly with other systems, and optimized for performance and security. Here are some of the key service lines PDOs can provide you:

Consulting and Strategy

Salesforce PDOs provide comprehensive consulting services to help businesses develop a clear Salesforce strategy. They can:

  • Define clear objectives and a roadmap for Salesforce implementation.
  • Assess business requirements and identify opportunities for leveraging Salesforce.
  • Align Salesforce strategy with overall business goals to drive growth and efficiency.

By offering strategic guidance, PDOs ensure that the Salesforce platform is leveraged effectively to drive business growth, improve operational efficiency, and enhance customer engagement.

App Development

PDOs specialize in developing custom applications on the Salesforce platform, tailored to meet specific business needs. Here, PDOs can offer:

  • Create new applications tailored to specific business needs.
  • Enhance existing Salesforce applications for improved functionality.
  • Utilize Salesforce tools and technologies to build scalable and robust solutions.

Through expert app development, PDOs deliver tailored Salesforce solutions that streamline processes and enhance user experience.

Integration with Third-Party Services and Apps

Salesforce PDOs assist businesses in integrating their Salesforce applications with other third-party systems or internal tools. Integration services aim to:

  • Facilitate seamless integration of Salesforce with other systems.
  • Connect Salesforce with ERP systems, marketing tools, and customer service platforms.
  • Ensure a unified flow of data across business processes.

PDOs enable a cohesive business ecosystem by integrating Salesforce with third-party services and apps, ensuring seamless data flow.

Implementation and Deployment

Salesforce PDOs manage the entire implementation and deployment of Salesforce solutions. They ensure:

  • Adherence to best practices for secure and reliable deployment.
  • Minimal disruption to business operations during the implementation phase.
  • Alignment of the deployed solutions with the business objectives.

By handling implementation and deployment, PDOs facilitate a smooth transition to a fully functional Salesforce environment that supports business goals.

Customization

PDOs offer customization services to tailor Salesforce products to meet the unique needs of businesses. They can:

  • Customize user interfaces, workflows, and business logic.
  • Align Salesforce functionality with specific operational requirements.
  • Enhance the platform’s effectiveness in achieving business objectives.

Customization by PDOs ensures that Salesforce solutions are perfectly aligned with the unique needs and processes of each business.

Optimization and Support

Salesforce PDOs provide ongoing support and optimization services for Salesforce solutions. They offer:

  • Troubleshooting assistance and performance monitoring.
  • Enhancements based on evolving business needs.
  • Maintenance of an optimized Salesforce environment.

Continuous optimization and support from PDOs help businesses maintain an effective and efficient Salesforce platform over time.

Staff Training and Education

PDOs offer comprehensive training programs to ensure that teams are proficient in using the Salesforce platform. They provide:

  • Training on basic navigation to advanced features of Salesforce.
  • Education to empower employees to use Salesforce efficiently.
  • Improvement in productivity and maximization of the Salesforce investment.

Effective training and education from PDOs ensure that teams are well-equipped to leverage the full potential of Salesforce.

Ensuring Security and Compliance

Salesforce PDOs assist businesses in maintaining security and compliance within their Salesforce environment. They help:

  • Implement security measures like data encryption and access controls.
  • Guide compliance with industry-specific regulations and standards.
  • Protect sensitive data and ensure the integrity of the Salesforce platform.

Focusing on security and compliance, PDOs ensure that Salesforce implementations are safe and adhere to regulatory requirements.

Benefits of Salesforce PDO

PDOs are exceptionally established to help partners in their quest to the AppExchange. However, the main benefits of Salesforce PDOs include:

  • Technical challenge mitigation: PDOs collaborate with your business team to address technical challenges, ensuring smooth project execution.
  • End-to-end solution management: They manage the entire technical solution lifecycle of Salesforce projects, from inception to app deployment on AppExchange, ensuring high-quality project implementation.
  • Security review expertise: PDOs handle the complete Salesforce security review process in ISV cases, ensuring compliance and security of your applications.
  • Focus on product issues: With PDOs managing integration, custom development, and app deployment, your team can concentrate on product development and strategy.
  • Multi-project capability: PDOs have the capacity to handle multiple projects simultaneously, providing support to Salesforce firms that may lack expertise or development resources.
  • Cost efficiency: Working with nearshore or offshore Salesforce PDOs can help reduce expenses and increase project profitability due to lower operational costs.
  • Technical documentation: PDOs assist in transferring all technical documentation, enabling your clients to leverage additional needs with other partners or integrate different solutions.
  • Pre-sales support: PDOs contribute to a successful pre-sales process by accurately assessing project budgets and timelines, ensuring a smooth project initiation.

Basically, Salesforce PDOs are tech partners that can handle most if not all of your Salesforce development and integration-related needs.

Types of Salesforce PDOs

There are 4 clusters and levels for PDO firms:

  • Certified Specialist
  • Certified Navigator
  • Specialist Navigator
  • Master Navigator
Types-of-Salesforce-PDOs-scaled

Their significant differences in partnership status showed in the search filtering of the AppExchange and some extra domain expertise in the Salesforce ecosystem.

There are distinct requirements that are different for every level. The PDO program features specialization directories for the partners present for the prominent two PDO tiers, Masters Navigator and Specialist Navigator.

Some of the specialities aren’t in the Master selection of PDO on the story or project submission form. This is because the specialization is in another called Product Master. Those that begin under PDO are specified under PDO Masters.

The list of possible specializations includes:

  • PDO; the security review and AppExchange listings
  • PDO; Integration- Connects Apps- Lightning Connect
  • PDO; Namespaces- the managed plans
  • PDO; LMA- COA- The environment hub
  • PDO; the lightning component
  • PDO; the shield
  • PDO; the Einstein analytics
  • PDO; the trial force
  • Salesforce Platform; Custom apps development- the coding
  • Salesforce Platform; Data services and Heroku application development
  • Salesforce Platform; Huge volumes of data
  • Salesforce Platform; The mobile customer apps development
  • Community Cloud; A community self-service

How to Find Salesforce PDOs on AppExchange

AppExchange is the store that empowers companies to extend the Salesforce functionality in every industry and department. It is an online marketplace concerning Salesforce apps and consulting.

To find a suitable Salesforce PDOs on AppExchange directly, follow these steps:

  1. Visit AppExchange: Go to the Salesforce AppExchange website.
  2. Use filters: Utilize the filters to narrow down your search to Product Development Outsourcers (PDOs).
  3. Review listings: Browse through the listed PDOs and review their profiles, expertise, and client reviews.
  4. Contact Salesforce representatives: Reach out to your Salesforce account manager or technical evangelist for recommendations on PDOs that best fit your specific requirements.
  5. Evaluate and select: Evaluate the recommended PDOs based on their experience, portfolio, and alignment with your project needs, and then select the one that suits you best.

Pro tip: Salesforce account managers or technical evangelists could refer the right PDOs that would be excellently suited for given requirements.

Why Choose Synebo as Your Salesforce PDO?

Choosing the right Salesforce PDO is half the battle in any project, as the right provider can cover all your needs, offer the best value per dollar invested, help avoid common mistakes, and more. Consider Synebo, a Salesforce PDO and Salesforce consulting partner with more than 8 years of experience as your primary choice. We’re proud to offer the following benefits to our valuable customers:

  • End-to-end software development approach
  • Industry-best practices and experience
  • Innovation-first culture
  • Business-centered mindset
  • Best investment-to-value ratio

Don’t hesitate to contact Synebo representatives directly to discuss opportunities for your business.

Final Take

Salesforce PDOs play a crucial role in helping businesses leverage the power of Salesforce by providing a range of services from app development to integration, implementation, and ongoing support. By partnering with a PDO, companies can ensure their Salesforce solutions are aligned with their business goals, optimized for performance, and secure.

Synebo stands out as a trusted Salesforce PDO, offering comprehensive services, industry expertise, and a commitment to innovation and value. For businesses looking to maximize their Salesforce investment, Synebo is an ideal partner to navigate the complexities of the Salesforce ecosystem and drive success.

Contact us

FAQ
What is the full form of PDO?
PDO stands for Product Development Outsourcer, i.e., a software development company specializing in building software products by request.
Why hire a certified Salesforce PDO?
Certified Salesforce PDOs have proven expertise in developing Salesforce solutions, ensuring high-quality, innovative products that align with Salesforce standards and best practices.
How to select a certified Salesforce PDO? 
Look for a PDO with relevant certifications, a strong portfolio of successful projects, and positive client testimonials. Assess their expertise in your industry and their ability to meet your specific needs. You can discover additional details on choosing the right Salesforce partner from another our blog post.
Table of content
What is Salesforce Product Development Outsourcer (PDO)? What’s a Salesforce PDO? What Can Salesforce PDO Help You With? Benefits of Salesforce PDO Types of Salesforce PDOs How to Find Salesforce PDOs on AppExchange Why Choose Synebo as Your Salesforce PDO? Final Take
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